[FULL TIME Remote] Call Center (Swing Shift) Agent-24/7 Call

Position at a Glance:

• Location: Remote
• Company: Workwarp
• Position: Call Centeragent-24/7 Call Center
• Compensation: a competitive salary
• Start Date: Immediate openings available

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The Good Stuff:
• $19-21/hr
• Work from home!
• Medical, Dental, Vision (Free medical plan option for employee)
• 401k with 4% company match
• PTO, Paid Holidays, Paid Parental Leave
• Company provided laptop, monitor, and headset.
• Schedule includes working weekends and having 2 weekdays off. Shift is starting between 11am-1pm CT. (Swing shift)

Job Duties:
• Answer inbound calls and schedule service appointments
• Respond to and resolve voicemail messages, abandoned and missed calls from customers
• Respond to customer requests (email, webchat, text) to resolve issues
• Deliver call scripts clearly, be compelling, and personable
• Adhere to the company's plan for resolving customer complaints quickly and favorably
• Maintain and update customer database with complete and accurate information.
• Communicate with dispatch to ensure customers receive 5 Star Service
• Provide additional support to the team as needed

What you need:
• HS Diploma or GED
• 2+ year of customer service experience in a phone based role
• Experience working in the home services industry preferred
• Multitask by completing phone and computer work simultaneously
• Capability to type at least 40 WPM
• Proficiency with Microsoft Office or Google Suite
• Clear, kind, and energetic phone presence
• Ability to work fast paced and remain organized
• Must be a U.S. Resident Apply Job!

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Are You the One We're Looking For?

If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.

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