[FULL TIME Remote] Chat Support Assistant - Work from home

Thrive in a culture of innovation and teamwork. We're hiring a Chat Support Assistant - Work From Home! This position is based in Remote and we are looking to fill it quickly. This position requires a strong and diverse skillset in relevant areas to drive success. This straightforward role comes with a dependable salary of a competitive salary.

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INTL FCStone is looking for a dedicated and enthusiastic Chat Support Assistant to join our dynamic team in a part-time capacity. The successful candidate will have a strong background in customer support and a passion for helping clients navigate their financial needs through effective chat communication. As this position entails working from the comfort of your own home, candidates must possess the ability to thrive in an energetic and rapidly evolving work setting. • *Key Responsibilities:**

1. **Customer Engagement:**
• Provide exceptional customer service through live chat, ensuring timely and accurate responses to client inquiries.
• Maintain a positive and professional demeanor while interacting with clients, addressing concerns and questions with empathy and understanding.

2. **Issue Resolution:**
• Diagnose and resolve common technical issues that customers may face while using our platform, effectively guiding them through troubleshooting steps.
• Escalate complex issues to appropriate teams when necessary, ensuring customers receive the support they need.

3. **Knowledge Management:**
• Stay updated with company policies, procedures, and product offerings to provide clients with the most relevant and helpful information.
• Contribute to the development and maintenance of a knowledge base by documenting common inquiries and best practices.

4. **Team Collaboration:**
• Work closely with other chat support team members to share knowledge and best practices, fostering an atmosphere of teamwork and support.
• Participate in team training sessions and contribute to discussions aimed at improving customer service processes.

5. **Performance Tracking:**
• Monitor and report on chat metrics such as response times and customer satisfaction scores to help identify areas for improvement.
• Adhere to quality assurance standards and strive for continuous improvement in service delivery.

6. **Customer Feedback:**
• Solicit and analyze client feedback to enhance the overall customer experience.
• Take part in regular review meetings to discuss findings and strategies for improvement.
• *Requirements:**

• **Educational Background:** Bachelor’s degree (or equivalent experience) in a related field preferred.
• **Experience:** A minimum of 4 years of experience in customer support or chat assistance roles, ideally in the financial services industry.
• **Technical Proficiency:**
• Familiarity with customer support software and live chat tools.
• Basic understanding of financial products and services is a plus.

• **Soft Skills:**
• Exceptional teamwork capabilities to effectively collaborate with colleagues.
• Strong decision-making skills to handle customer inquiries efficiently and effectively.

• **Personality Traits:**
• Driven and self-motivated to achieve personal and team goals.
• Hardworking with a proactive approach to customer service and problem-solving.
• *Benefits:**

• Disability insurance
• Profit sharing
• Retirement plan
• *Working Environment:**

The ideal candidate will thrive in an energetic and rapidly evolving work setting, possessing the adaptability to handle changing priorities and customer needs.
• *Application Deadline:** 2024-10-14
• *Equal Opportunity Statement:**

INTL FCStone is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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