[FULL TIME Remote] Live Chat Agent - WFH

Ready to take the next step in your career? Join us as a Live Chat Agent - WFH! We are hiring for our Remote location, and the role is available for immediate commencement. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a competitive compensation package, with a salary of a competitive salary.

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Key Responsibilities:

Provide timely and professional support to customers via live chat, addressing inquiries and resolving issues effectively. Maintain a high level of customer satisfaction by offering accurate information and solutions. Handle multiple chat conversations concurrently while ensuring accuracy and efficiency. Utilize company resources, including knowledge bases and CRM tools, to assist customers and provide relevant solutions. Document and track customer interactions and feedback in the CRM system. Escalate complex issues or complaints to appropriate departments or supervisors as needed. Follow up with customers to ensure their concerns are resolved and their experience is positive. Meet or exceed performance metrics and targets, including response times and customer satisfaction scores. Continuously update knowledge of company products, services, and policies to provide accurate and relevant support. Qualifications:

High school diploma or equivalent; additional relevant certifications or coursework is a plus Apply Job!

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Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.

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