Immediate Hiring: Entry Level Technical Support Engineer
Job Highlights:
- Company: Workwarp
- Compensation: a competitive salary
- Start Date: Immediate openings available
- Position: Entry Level Technical Support Engineer
- Location: Remote
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Summary Of Position Technical Support Engineer provides enterprise-level assistance to our customers. They are responsible for diagnosing and troubleshooting software and hardware problems and help our customers install applications and programs... Duties & Responsibilities  Using email and chat applications, provide answers to simple IT issues. For more complex problems that require nuanced instruction, direct contact with clients via phone and/or written instructions and technical manuals.  Own reported customer issues ensuring problems are resolved through to resolution  Research, diagnose, troubleshoot and identifying solutions to resolve system issues  Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams  Research and identify solutions to software and hardware issues  Diagnose and troubleshoot technical issues, including account setup and network configuration  Ask customers targeted questions to quickly understand the root of the problem  Track computer system issues through to resolution, within agreed time limits  Talk clients through a series of actions, either via phone, email or chat, until theyÂve  solved a technical issue  Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)  Provide prompt and accurate feedback to customers  Refer to internal database or external resources to provide accurate tech solutions  Ensure all issues are properly logged  Prioritize and manage several open issues at one time  Follow up with clients to ensure their IT systems are fully functional after troubleshooting  Prepare accurate and timely reports  Document technical knowledge in the form of notes and manuals  Maintain collegial relationships with clients  Live by the standards set by the Verisma Core Values and ensure that business is transacted accurately and with the highest ethical standards. Minimum Qualifications  Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role  Hands-on experience with Windows/Linux/Mac OS environments  Understanding of computer systems, mobile devices and other tech products  Ability to diagnose and troubleshoot basic technical issues  Familiarity with remote desktop applications and help desk software (eg. Zendesk)  Excellent problem-solving and communication skills  Ability to provide step-by-step technical help, both written and verbal  Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus Apply Now Apply Job!Â
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