Join Today: Customer Service Advocate I (Bilingual)
Quick Overview:
- Company: Workwarp
- Position: Customer Service Advocate I
- Compensation: a competitive salary
- Location: Remote
- Start Date: Immediate openings available
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You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, youÂll have access to competitive benefits including a fresh perspective on workplace flexibility.Fluency in Korean, Vietnamese, or Mandarin required.
 *This is a remote role where candidates can reside anywhere in the United States.*
Position Purpose: Serves as the first-line advocate that focuses on resolving inquiries, issues, or concerns for members and/or providers. Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints.
 Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner
 Mitigates and prevents complaints from being escalated to resolve in initial contact
 Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns
 Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution
 Maintains performance and quality standards based on established contact center metrics
 Provides customer service in a high pace contact center environment over the phone, via live chats and emails
 Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
 Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance
 Performs other duties as assigned
 Complies with all policies and standards
Education/Experience: Requires a High School diploma or GED
Entry-level position typically requiring little or no previous experience
Experience interacting and multitasking using multiple systems and programs simultaneously preferred.
Fluency in Korean, Vietnamese, or Mandarin required.
Pay Range: $16.01 - $22.98 per hour
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act Apply Job!
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We Encourage You to Apply!
Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
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