Join Today: Customer service representative
An excellent opportunity has arisen for a Customer Service Representative! This is a fully Remote role, offering you the flexibility to work from anywhere. This position requires a strong and diverse skillset in relevant areas to drive success. In recognition of your expertise, this position offers a salary of a competitive salary.
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About Rotech Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment... We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. Overview and Responsibilities Summary We are seeking a dedicated Sleep Therapy Inbound Customer Service Representative for our Sleep Central Inbound Call Center in our Murray Operations division. This position serves the customers of the Inbound Call Center (Sleep Therapy patients) by performing tasks related to CPAP resupply. Primarily responsible for new order intake to encompass accuracy with product selection and utilization guidelines. Verifies and enters correct patient demographics, payer and physician related information. Also assists customers with basic sleep coaching, reinforcement of cleaning and routine equipment maintenance. Product expert on various mask interfaces and assisting with basic mask fit issues. First line of contact for CPAP resupply customers. Pay starting at $15.50 plus a Monthly Bonus program opportunity with Potential Unlimited Earnings  Mon - Fri 8 : 30am - 5pm  Work From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approval Essential Duties and Responsibilities  Acts as patient advocate to resolve questions or concerns  Collects patient, source information and inputs data into e-Intake  Completes thorough verification for products and services  Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelines  Develops and maintains working knowledge of current products and services offered by the company  Identifies and resolves problems in a timely manner  Makes outbound calls as needed to collect patient data  Manages all aspects of initial intake via high volume inbound phone calls  Processes related patient paperwork if assigned  Processes tickets to ensure timely fulfillment of product orders  Prompt and regular attendance is required  Provides basic technical customer service assistance for CPAP equipment  Provides education to patients and location employees on CPAP supplies  Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input  Performs other duties as assigned Qualifications Employment is contingent on  Background investigation (company-wide)  Drug screen (when applicable for the position)  Basic Computer and Basic Internet skills test along with a Typing test  Valid driver's license in state of residence with a clean driving record (when applicable for the position) Education and / or Experience  High school diploma or GED equivalent  One to three years of related prior work experience in a team-oriented environment  Experience in medical field and administrative record management  Strong customer service background Skills, Knowledge and Abilities  Effectively communicate in English; both oral and written, with physicians, employees and patients to ensure questions and concerns are processed in a timely manner  Helpful, knowledgeable and polite while maintaining a positive attitude  Interpret a variety of instructions in a variety of communication mediums  Knowledge of billing reimbursement and insurance policies and requirements preferred  Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)  Knowledge of medical billing practices preferred  Maintain confidentiality and practice discretion and caution when handling sensitive information  Medical terminology  Multi-task along with attention to detail  Self-motivation, organized, time-management and deductive problem solving skills  Work independently and as part of a team Physical Demands  Lift minimum of 10lbs  Prompt and regular attendance is required  Requires close vision to small print on computer and or paperwork  Requires sitting, walking, standing, talking or listening Machines, Equipment and Technical Abilities  Email transmission and communication  Internet navigation and research  Microsoft applications including but not limited to Word, Excel (spreadsheets), etc.  Office equipment; fax machine, copier, printer, phone and computer Rotech Information Benefits  401k  Medical, Dental and Vision  Life Insurance and Disability  Generous Paid Time Off and Paid Holidays  Employee Discount Program  Employee Recognition Program  Bonus and Incentive Opportunities  Mileage reimbursement (when applicable for the position)  Telephone reimbursement (when applicable for the position) Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account . All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc. Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees. Last updated : 2024-10-14 Apply Job!Â
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