Join Today: Entry Level Job-Ups Online Customer Service

We're looking for a high-impact individual to join our team as a Entry Level-ups Online Customer Service Specialist -remote! This role is located at our Remote facility. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a clear and simple compensation of a competitive salary for this position.

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As an Online Customer Service Specialist, you'll engage directly with customers through online channels, address their concerns, and provide top-tier support. If you're a fast learner with great communication skills who thrives in a fast-paced environment, this is the perfect opportunity to kickstart your career with UPS. Apply now and take the first step toward a fulfilling career!

Key Responsibilities: • Promptly respond to customer inquiries and complaints through email, chat, and phone. • Efficiently process orders, returns, and exchanges. • Develop a deep knowledge of UPS products and services to provide accurate customer information. • Collaborate with other departments to resolve customer concerns and escalate issues when necessary. • Maintain a positive and professional attitude, representing the UPS brand with excellence. • Utilize CRM software to document customer interactions and track the progress of inquiries. • Identify opportunities for process improvements and share feedback with management. • Achieve or surpass customer service goals and key performance indicators (KPIs).

Requirements: • A minimum of 1 year of customer service experience. • Strong written and verbal communication skills. • Ability to work both independently and as part of a team. • Proficiency in Microsoft Office and CRM software. • High school diploma or equivalent. • A strong work ethic and dedication to providing excellent customer service. • Emotional intelligence and collaboration skills to navigate diverse customer personalities.

Benefits:
• Life insurance
• Flexibility to work remotely
• Vision insurance

Working Environment: At UPS, we value innovation and encourage taking calculated risks to drive progress. We foster a supportive and inclusive work environment where employees are empowered to make an impact and grow professionally Apply Job!

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Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.

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