Join Today: EVERGREEN - FEMA - Disaster Relief Agent
Work with a team of bright and motivated people as a EVERGREEN - FEMA - Disaster Relief Agent! Embrace a modern work style with this fully Remote opportunity. This position requires a strong and diverse skillset in relevant areas to drive success. An attractive remuneration of a competitive salary is on offer for the successful candidate.
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Atento is currently looking to build a pipeline of candidates for upcoming work. This remote Customer Service Representative (CSR) position will be in support of FEMA, which is the Federal Emergency Management Agency. This CSR position pay 15.30 an hour and you will be primarily assisting callers with questions and concerns around local or state emergencies. The start date for this position is pending. To prepare you for this role, employees will be provided with paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.YOU MUST RESIDE IN PUERTO RICO
Your qualifications
 At least six (6) months of customer service experience required
 Ability to speak and read English clearly, professionally, and fluently
 Ability to type a minimum of 25 WPM (words per minute)
 Ability to pass a federal background check
 Ability to comply with moderate computer usage
 Ability to work nights and weekends, as well as overtime and/or holidays as needed
 Experience with and/or ability to use call center telephony equipment
 Hardwired internet (ethernet) connection
 Private work area and adequate power source
Experience with FEMA is preferred, but not required
Essential Duties & Responsibilities:  Navigate to the appropriate pre-scripted responses which CSR must read verbatim to provide basic general and claims-specific information  Utilize standard technology such as telephone, email, and web browser to complete work tasks  Complete basic call-related input in computer terminal to phone inquiries such as clicking buttons to confirm answers  Assist callers  Refer escalated calls as needed to supervisor
Home Office Requirements:  Hardwired internet (ethernet) connection  Internet download speed of 15mbps/ Upload 5+ or higher required (you can test this by going to www.speedtest.net)  Private work area and adequate power source  All equipment will be provided by Atento but must be picked up in our physical office located in Caguas, Puerto Rico. We can provide accommodations to pick up equipment if you live 100 miles from site.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Apply Job!
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