Join Today: Insurance Verification Specialist - Remote
Position at a Glance:
- Location: Remote
- Compensation: a competitive salary
- Start Date: Immediate openings available
- Company: Workwarp
- Position: Insurance Verification Specialist - Remote
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Job Description :Insurance Verification Specialist - Remote
Primary Duties & Responsibilities
Insurance Verification Specialist
The Quality Assurance Department is responsible for verifying life and health insurance applications directly with potential customers. It is a vital part of our Company's New Business and Underwriting process. The information you verify and gather directly relates to determining whether the Company will decline or issue a policy.
Summary Job Description :
We're looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented. As a Verification Call Center Representative you'll handle inbound and outbound telephone calls with potential customers and accurately document the information on the appropriate database. You must have a positive, helpful attitude with customers to quickly gather information and record it. There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available.
Excellent earning potential - hourly wage plus bonus based on performance.
Primary duties & responsibilities :
 Daily
Maneuver within the Quality Assurance database and conduct appropriate assessments on what additional information or verification is needed
 Ability to handle inbound / outbound calls to potential customers - verify and document required information to finalize applications for underwriting assessment.
 Accurately document the information
 Properly document non-contact attempts within the Quality Assurance Database
 Be able to properly explain the application process to potential customers
 Accurately and thoroughly complete additional paperwork when needed
 Maintain appropriate levels of communication with supervision regarding actions taken within the Quality Assurance database
 Transfer calls to appropriate department as needed
 Successfully meet the minimum expectation for departmental key performance indicators (K.P.I's)
 Reliable and predictable attendance of your assigned shift
 Ability to work Full-Time and / or Part-Time based on the specific position for which you're applying
Occasional
Be enlisted in special projects that encompass making numerous outbound calls, recording activities requested by / from customers, etc.
Required Skills
 Bilingual English and / or Spanish Preferred
 Minimum typing requirement of 35 wpm
 Excellent oral and written communication
 Superior customer service skills required - friendly, efficient, good listener
 Proficient use of the computer, keyboard functions and Microsoft Office
 Ability to multi-task
 Knowledge of medical terminology and spelling a plus
 Ability to work under pressure
 Excellent organization and time management skills
 Must be detail-oriented
 Have a desire to learn and grow within the Company
Location : McKinney, Texas Apply Job!
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