Join Today: Personal-Lines Insurance Customer Service
Job Highlights:
- Company: Workwarp
- Compensation: a competitive salary
- Position: Personal-lines Insurance Customer Service Representative
- Location: Remote
- Start Date: Immediate openings available
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About the Role The Customer Service Representative (CSR) plays a pivotal role in the continuing development and evolution of a best-in-class servicing department. Reporting to the Customer Service Manager, a CSR is someone who loves talking to and helping people, a creative thinking who is able to assist and service a variety of insurance products, and someone who looks to proactively solve any issues. The CSR will provide information on a variety of complex customer service issues regarding different P&C products to help grow agency retention and build customer loyalty. In this role, expect to:  Assist all existing and potential agency clients across a wide variety of servicing needs via phone, email, and SMS in a prompt and friendly manner.  Correctly interpret and analyze insurance policies, cancellations, reinstatements, endorsements, reports, and other insurance-related documents to make data driven decisions.  Collaborate across teams to deliver the best resolution and the... highest levels of customer satisfaction.  Navigate dozens of insurers' products and agent portals  including Progressive, Safeco, National General, Bristol West and other insurers  to efficiently and effectively service clients.  Utilize complicated, evolving software, such as our CRM and in-house comp rater To Succeed in this role, you have:  Industry Experience: you have two to three years of P&C Insurance experience and actively hold a Property and Casualty or Personal Lines license  Amazing communication skills: you have outstanding written and verbal communication, strong interpersonal skills, and the ability to maintain appropriate levels of confidentiality  Proactive and Self-Sufficient: a proven history of personal initiative, efficiency, attention to detail, multi-tasking, and performing quality work within deadlines with or without supervision  Hyper-comfort with ambiguity: we are a Series A start-up that rolls out process and system updates frequently; you thrive on quickly adapting and apply changes to turbo-charge your sales goals  Natural Problem Solver: you see issues as opportunities and can look at complex problems and propose creative solutions.  Superior computer fluency: you can learn new systems quickly and navigate multiple Carrier portals simultaneously Variable compensation based on performance  Base salary starting at $47.5k - automatic increase to $50k after 3 months!  Uncapped bonuses for up-selling and cross-selling insurance products  Earn 4% commission of total written premiums, no cap!  Bonuses available for putting in extra hours  Regular contests and incentive programs to earn more Nice to have, but not essential  Active licenses in 40+ states  Bilingual in English & Spanish We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Note: all employees must complete a background check prior to starting employment with Trellis or its subsidiaries Apply Job!Â
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