Service Supervisor, Front of House
This is a fantastic, simple entry-level opportunity for a Service Supervisor, Front Of House! We have an opening at our office in Remote. This position requires a strong and diverse skillset in relevant areas to drive success. We are prepared to offer a competitive salary to attract a top-tier candidate for this role.
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Service Supervisor, Front of House Job Category Vehicle Service Location ATLANTA, Georgia Req. ID 206376 Job Type Full-time Tesla participates in the E-Verify Program What to Expect Tesla's Service Service Supervisorsare the leaders of our teams. In this role, you will be
responsible for leading an engaged team of technicians while delivering an
impeccable service experience through driving excellent results and delivering operational
efficiency in our service centers. What You'll Do Provide effective supervision and coaching to assigned technical employees to achieve the required quality and service output goals. Maintain appropriate shop records and inventories. Manage the smooth flow of work through the service center. Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from service technicians and the rest of the service center team. Lead, coach and develop a highly engaged team of technicians. Partner with Service Manager and other key stakeholders to establish targets for quality, speed and cost in line with customer and business needs. Ensure that work standards and available engineering procedures are current, accurate and that all work is done in compliance to ensure maximum quality. Monitor to ensure that all employees comply with safety regulations and the service center's safety program. Work with employees to resolve technical and personnel problems. Schedule employees to effectively meet service needs and to ensure vacation and other time off consistent with company policies. Responsible for selecting team members and ensuring they receive the required training. Conduct regularly scheduled one on one developmental meetings with team members to facilitate their professional development. Monitor training needs/requirements of the team and individuals and coordinate training as required in partnership with training team resources. Provide effective daily communication in order to keep all team members working toward the same goals. Communicate to employees all issues that affect the service center and overall service organization. Partner with Service Manager to scale and grow the service production team in support of company targets. Perform other duties as assigned by the Service Manager Responsibilities Provide effective supervision and coaching to assigned technical employees to achieve the required quality and service output goals. Maintain appropriate shop records and inventories. Manage the smooth flow of work through the service center. Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved with input from service technicians and the rest of the service center team. Lead, coach and develop a highly engaged team of technicians. Partner with Service Manager and other key stakeholders to establish targets for quality, speed and cost in line with customer and business needs. Ensure that work standards and available engineering procedures are current, accurate and that all work is done in compliance to ensure maximum quality. Monitor to ensure that all employees comply with safety regulations and the service center's safety program. Work with employees to resolve technical and personnel problems. Schedule employees to effectively meet service needs and to ensure vacation and other time off consistent with company policies. Responsible for selecting team members and ensuring they receive the required training. Conduct regularly scheduled one on one developmental meetings with team members to facilitate their professional development. Monitor training needs/requirements of the team and individuals and coordinate training as required in partnership with training team resources. Provide effective daily communication in order to keep all team members working toward the same goals. Communicate to employees all issues that affect the service center and overall service organization. Partner with Service Manager to scale and grow the service production team in support of company targets. Perform other duties as assigned by the Service Manager What You'll Bring Associates or B.S. degree or
equivalent preferred. Prior leadership experience in a
service-focused industry preferred. Automotive expertise not required. Ability to meet deadlines and be
accountable for quality / quantity. Able to manage multiple tasks with
competing priorities, establish and achieve goals. Ability to lead group root cause
problem solving activities and rapidly develop countermeasures Able to effectively interact with
customers as required Excellent interpersonal and
communication skills. One to three years of industrial
supervisory or similar leadership experience preferred. Able to work a flexible schedule,
including weekday and weekend overtime. Good computer skills, experience
with Microsoft Office a must. Compensation
and Benefits Compensation is based
on a variety of factors including but not limited to work experience, skills,
certifications, etc. Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) LGBTQ care concierge services 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D, short-term and long-term disability insurance Employee Assistance Program Sick and Vacation time (Flex time for salary positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. For quick access to screen reading technology compatible with this site (free step by step ). Please contact for additional information or to request accommodations. Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Apply Job!
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