Urgently Hiring: Content Support Specialist, Architecture &
Key Job Details:
- Compensation: a competitive salary
- Company: Workwarp
- Location: Remote
- Position: Content Support Specialist, Architecture & Engineering
- Start Date: Immediate openings available
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Job Title Content Support Specialist, Architecture & Engineering (Part Time) Job Description For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work. The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them. The (Part-Time) Content Specialist provides support to the Content team. They are responsible for sourcing & recruiting subject matter experts (SMEs), processing SME-reviewed errata, writing documentation, requesting & recording permissions, data entry & management, and organizing files, folders, databases, spreadsheets & other tools and resources that the content team uses to develop high-quality content for PPI products. The... part-time Content Specialist works directly with cross functional teams, including external errata SMEs, to ensure that errata is completed on time. They review all errata markup to ensure that SMEs have effectively corrected reported errors & marked up documents following proper instructions. This role is responsible for monitoring errata SME quality and consistently sharing feedback with the Content Specialist for the purpose of SME performance improvement. Primary Responsibilities Errata Processing Daily (As agreed upon with manager)  Retrieve SME-reviewed correction files from errata software system  Review SME markup against customer-reported error to check for accurate resolution. Spot check to ensure that the rest of the problem contains no errors  Ensure that markup meets formatting expectations and that all necessary file attachments are included  Make note of any feedback for SME and share with Content Specialist (FT)  Follow up with SMEs who are overdue returning their errata evaluations/corrections  Maintain accurate records of all tasks performed in the errata tracker sheet & errata system Twice-weekly  Send batched errata corrections to typesetter  Create an XML book & ensure that all files are properly labeled, organized, & present Monthly  Load PDFs that show errata corrections to PPI customer website Quarterly  Attend or lead virtual SME training workshops As required  In cooperation with the Content Specialist, onboard and train new errata SMEs  Occasionally email errata SMEs to assign errata separately from the errata system SME Recruitment, Training, & Maintenance of SME Database Daily/Weekly, as agreed upon with manager  Research and organize SME lead sources  Email leads to gauge interest and potentially on-board for current projects, errata, or the general database  Use good communication skills and professional language to accurately represent PPI and the nature & expectations of SME work  As requested by Content Specialists (FT), source SMEs with particular areas of expertise for current projects  Save resumes to a central location in an organized manner, and maintain a documented record of all communication attempts in the SME database  Update contact information in the SME database as requested and per the proper guidelines  Support the Content Specialist (FT) by attending project scope meetings with SME, sending training videos and documents to SME, and, when necessary, providing live 1:1 training to ensure SME understanding of projects tasks & goals  Create SME training documents, videos, slide decks and other materials. Make suggestions and implement action on training program improvements.  Ensure that SMEs understand the independent contractor process, relationship and responsibilities. Quarterly  Organize responses to the emailed SME recruiting survey  Contact interested leads by email and gather information about their qualifications (including resume, experience, professional designations, etc.).  Inform Content Specialists (FT) of any SMEs who may be needed for current projects or errata. Data Tasks & File Organization  When required or requested by team members/managers, create or organize spreadsheets for the purposes of content management  Use necessary systems to export data and create graphs, pivot tables, schedules, templates, or worksheets  Complete manual data entry/manipulation tasks, as needed  Use a high level of organization, attention to detail, and consistency to ensure that files and databases stay up-to-date, easy to find and properly labeled Permissions  Review project art logs for required permissions  For each project, create a comprehensive and accurate list of all assets that require permission requests  Document all required permissions with well-labeled asset information in a central spreadsheet, per the written protocol  Send permission requests to publishers and organizations  Transmit and account for payments for permission fees, as needed  Reconcile all permissions, with copies of signed agreements & communications needed for records, saved to a centralized location  Documentation: When required or requested by team members/manager, write documentation for training purposes, historical information, or SME instructions  Document processes and procedures as assigned. Suggest improvements.  Perform additional duties as assigned by supervisor to achieve organizational goals Minimum Qualifications  BachelorÂs Degree in English, Communications, Publishing, Engineering, Architecture, or related fields  2 years of experience in Author management, data management, publishing services, technical content  Experience in higher education publishing preferred.  Licensure/subject knowledge in engineering or architecture a plus but not required.  Information Systems: Microsoft Office (Word, PowerPoint, Excel), Google Sheets, Adobe Technical Competencies:  Complete assignments within prescribed deadlines  Create and modify spreadsheets, including pivot tables, drop-down lists, and v-lookups  Use Adobe Comment toolbar to markup PDFs  Train SMEs/authors on how to use systems & software; and assist with troubleshooting Skills and Ability:  Enjoys to work both independently and as part of team  Ability to effectively and efficiently receive and respond to constructive criticism  Excellent interpersonal, written, and verbal communication skills  Demonstrated comfort in working collaboratively with internal and external stakeholders  Deductive reasoning and problem-solving skills, with a strong attention to detail  Ability to change focus and prioritize projects based on organization needs  Self-starter with high energy and diligent work ethics, demonstrated ability to meet tight deadline  Possess strong organizational and multi-tasking skills  Team player who likes to support/help and share information Other/Preferred Qualifications:  Experience recruiting (sourcing, contacting, organizing leads, subject matter experts or independent contractors. We offer a competitive benefits package including: Remote work providing flexible work/life balance Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members Access to health and wellness benefits new hire eligibility starts day 1 of employment Access to 401K Savings Plan company match provided after eligibility is met Employee Discounts enjoy discounts, rewards, and perks on thousands of the brands you love in a variety of categories And so much more! #LI-JB1 #LI-Remote The salary range for this position is $28 - $33 per hour. Location Remote/Nationwide, USA Additional Locations Employee Type Employee Job Functional Area Content/Material Creation Business Unit 00079 Kaplan Professional At Kaplan, we recognize the importance of attracting and retaining top talent to drive our success in a competitive market. Our salary structure and compensation philosophy reflect the value we place on the experience, education, and skills that our employees bring to the organization, taking into consideration labor market trends and total rewards. All positions with Kaplan are paid at least $15 per hour or $31,200 per year for full-time positions. Additionally, certain positions are bonus or commission-eligible. And we have a comprehensive benefits package, learn more about our benefits here. Diversity & Inclusion Statement: Kaplan is an Equal Opportunity Employer. Our employees diverse range of perspectives, ideas, and backgrounds give Kaplan a competitive edge in anticipating and surpassing the needs of our students in today's global marketplace. We are dedicated to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We strongly believe that diversity strengthens our organization, fuels innovation, and improves our capacity to effectively serve our customers and communities. Learn more about our culture here. Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information. Kaplan is a drug-free workplace and complies with applicable laws Apply Job!Â
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