Urgently Hiring: Customer (Call Center ) Service AdvisorÂ
Become a key member of our collaborative team as a Customer (call Center ) Service Advisor Eastwood Automotive! We offer a flexible, hybrid Remote arrangement for this position. This position requires a strong and diverse skillset in relevant areas to drive success. The salary for this position is set at a competitive salary.
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Customers are eager to buy our products to restore their dream cars and sometimes need additional help from our Call Center Customer Service Advisors to assist with their order, answer their questions or take action to resolve their concern.Join a team/company where:
 the core values create a team of people who: consider others first, own results, have a positive approach to problem solving, have a sense of urgency and continually self-improve
 customers like to buy products to repair/restore/revive their automobiles
 you can work in the office or at home
 training is provided to better understand our products and systems
 you participate in a strong benefits package - medical, dental, vision, life and ad&d insurances, disability insurance, 100% vested matching 401k, paid time off, incentive plan, employee discount and other voluntary benefits
As a member of the Customer Service team, youÂll:
 help customers over phone, email and live chat with orders and problem-solve
 work within our computer system to place and research customer orders, as well as document conversations and actions
 pitch in where needed to drive a positive customer experience
You'll be more successful if you:
 take ownership for your customers
 comfortable working with computers and learning new systems
 make a commitment to learn about our processes
 are pro-active and take a positive approach in problem solving
 have good communication skills
 have spent time shopping online
 have experience within a call center, but not necessary
 have automotive restoration experience, it's a plus, however this role is more focused on assisting customers with orders and our Project Advisors assist with helping customers determine the best products for their projects
Your schedule will be:
 There are a number of schedules available for different times of the day.
 Highest priority need - Monday - Friday, 10:30am-7:00pm EST
Work Location:
 Onsite (Pottstown, PA) or remote
 If remote, you will need to have access to a minimum speed connection internet, computers will be provided, and a distraction free environment
The Eastwood Company makes use of the Culture Index to help us understand preferred communication styles and intrinsic motivational needs of our team. Please set aside 7-10 minutes, during which you will have no interruptions or distractions, and simply follow the instructions.
Eastwood Automotive Company LLC dba The Eastwood Company (cultureindex.com)
The Eastwood Company, established in 1978, has been developing, marketing and offering supplies, tools and equipment used for the repair and restoration of automobiles. Our customers are serious do-it-yourselfers who are extremely loyal to the Eastwood brand and rely on us for unique products that enable successful completion of their repair and restoration projects.
Eastwood does pre-employment drug screening and background checks.
EOE
The Eastwood Company participates in E-Verify.
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Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
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