Urgently Hiring: Customer Service Representative - After Hours
Let's build something amazing together. We're looking for a Customer Service Representative - After Hours! This role is located at our Remote facility. This position requires a strong and diverse skillset in relevant areas to drive success. A salary of a competitive salary is offered, reflecting your skills and experience.
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This a Full Remote job, the offer is available from: United StatesOur Client based in the US is offering Elderly Home Based Care and various other services.
They are seeking a Customer Services Representative to join their after hours team.
Fully remote position but based in South Africa.
The hours for this position offers flexibility, with a 3 day working week of 4 hour shifts per day and a Saturday and Sunday shift of 12 hours per day.
Responsibilities
 Answer all incoming calls.
 Resolve client and nurse queries that are within the scope of after-hours.
 Provide timely responses to queries that come in our texting platform.
 Notify clients and replace caregiver callouts as necessary.
 Confirm caregivers 1-2 hours before shift start.
 Perform initial intake for callers potentially interested in services.
 Document all scenarios on our platform, as well as update caregiver schedules as needed.
 Non-urgent Admin projects if time allows.
Requirements
Skills
 Fluent in English
 Compassionate and confident
 Responsible and reliable
 10+ years work experience in customer service + office duties.
 Adaptable and flexible regarding work hours
 Impeccable phone and computer skills
 Staffing and/or health care experience
 Experience working remotely and independently to the USA.
 Quiet and professional work-from-home environment
 Remotely set up with Wi-Fi and load-shedding back-up
This offer from "iSTA Solutions" has been enriched by Jobgether.com and got a NaN% flex score. Apply Job!
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Simple Application Process
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