Urgently Hiring: Guest Experience Manager-Catering
Core Information:
- Position: Guest Experience Manager-catering
- Compensation: a competitive salary
- Company: Workwarp
- Location: Remote
- Start Date: Immediate openings available
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About the Role & Team: "We make magic! ThatÂs our motto at Walt Disney Parks and Resorts, and it permeates everything we do. As a Catering Guest Experience Manager, you will provide clients with a memorable catering experience, managing Event Operations/Catering Cast Members with leadership and a creative and positive work environment. This position will be the liaison between the Sales and... Service teams, the Culinary team, and the Parks and Resorts teams, to ensure the integrity of the partners and the events. If selected for this role, you will report to the Catering Manager. This is a Full-Time role. What You Will Do:  Execute events both from a Convention logistic and Catering operation side  Work directly with Catering, Culinary, and Entertainment partners and with all clients, accordingly  Lead Convention and Catering Cast during Events  Be responsible for overall performance of the client catering happiness during an Event  Promote a safe work environment and food safety culture  Demonstrate technical and position required expertise (e.g., safety and service standards, regulatory requirements, processes and procedures)  Be visible and available to respond to the needs of client, cast members, and peers from other workgroups  Lead and guide cast members through event operational performance, by delivering real-time feedback  Recognize team members for outstanding performance, customer service, and safety-supportive behaviors  Set near-term priorities, clear and consistent direction and expectations for cast members  Build employee engagement through frequent communication, following-up and following through with cast members, mentoring, listening, and providing developmental feedback  Work cross-departmentally and cross-organizationally to achieve shared goals, understand impact of decisions on other functional areas  Identify and clear obstacles to ensure successful event  Perform administrative duties such as attend meetings, compile operational metrics, complete required reports and read and respond to emails  Investigate/ respond to performance, attendance, safety complaints, and other work issues  Communicate event details with Park and resort Partners, Conventions Services, Clients, and Cast Required Qualifications & Skills:  At least five years Catering or Convention experience in a resort environment or relevant experience  Understanding of the Convention business  Experience coordinating the planning, communication, execution, and evaluation of events  Creativity to find solutions in new ways and improve the Guest and Client experiences  Ability to empower and manage a team  Ability to work in a fast-paced environment  Ability to lead in stressful situations  Ability to optimally resolve conflict  Ability to effectively work with cast members at all levels of the organization  Schedule availability to include weekends, variable shifts, and holidays Preferred Qualifications:  At least two years of Food & Beverage Management experience  Event planning or event services experience  Talent for developing partnerships and work with all team members in the organization  Knowledge of Walt Disney World procedures  Knowledge of Matra, My Time, CDS  Lean Manufacturing/Continuous Improvement experience  Experience working in a high volume, restaurant or catering environment  Food safety certification Education: High School Diploma or equivalent Preferred Education: Bachelor's Degree in Hospitality Management or equivalent Additional Information: Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits. #LI-TF1 #DXMedia Apply Job!Â
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