Urgently Hiring: [Hiring] Client Operations Associate @River
Invest in your future with this career-defining role as a [hiring] Client Operations Associate @river! Based in Remote, this position puts you in a prime location for professional and personal growth. This position requires a strong and diverse skillset in relevant areas to drive success. You can expect a salary of a competitive salary for this role, plus comprehensive benefits.
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At River, we are committed to building financial solutions that power a transparent and efficient global economic system made possible by Bitcoin. To that end, we have built leading Bitcoin Lightning, brokerage, custody, and mining products to keep our clients ahead of the curve. We aim to bring premier Bitcoin banking solutions that offer a full array of financial services to our clients. When hiring, we look for candidates who demonstrate the ability to think clearly, communicate effectively, and get things done. We value people who are able to think and build for the future without forgetting the lessons of the past. River is headquartered in Columbus, OH, and has raised more than $50 million from leading investors, including; Goldcrest, Kingsway, Polychain, M13, DG, and Valor. What you will be doing  Case manage client questions and feedback regarding our products and services  Support client base through the onboarding process  Analyze and identify trends in client activity and inquiries  Provide exceptional service to our clients and identify opportunities to go above and beyond  Collaborate with Relationship Management, Financial Operations, Risk Management, Client Services, and Institutional teams to support business needs  Identify and develop operational efficiencies to scale the business and processes  Be the voice of the client and provide input to product specifications based on client feedback What we look for in you  Excitement to work in a fast-paced fintech startup environment  Customer-facing experience preferred (i.e. food/hospitality/retail)  Positive attitude and energy  Strong critical thinker  High confidence, low ego  Great communicator, conversationalist  Highly adaptable  Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems Salary and benefits  Salary: $70,000 - Full Time  Competitive compensation and equity  Unlimited PTO  Medical, dental, and vision insurance  401k  In-office lunch benefit  Remote position after training Interview Process  Screening Video Call (30 minutes)  Role specific interview block (1 hour with 2 River employees)  Prompted Writing Sample  Culture & Executive Interview (1 hour block with 2 River employees) Apply Job!Â
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