Urgently Hiring: [Hiring] Client Operations Associate @River

Invest in your future with this career-defining role as a [hiring] Client Operations Associate @river! Based in Remote, this position puts you in a prime location for professional and personal growth. This position requires a strong and diverse skillset in relevant areas to drive success. You can expect a salary of a competitive salary for this role, plus comprehensive benefits.

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When hiring, we look for candidates who demonstrate the ability to think clearly, communicate effectively, and get things done. We value people who are able to think and build for the future without forgetting the lessons of the past.

River is headquartered in Columbus, OH, and has raised more than $50 million from leading investors, including; Goldcrest, Kingsway, Polychain, M13, DG, and Valor.
What you will be doing
• Case manage client questions and feedback regarding our products and services
• Support client base through the onboarding process
• Analyze and identify trends in client activity and inquiries
• Provide exceptional service to our clients and identify opportunities to go above and beyond
• Collaborate with Relationship Management, Financial Operations, Risk Management, Client Services, and Institutional teams to support business needs
• Identify and develop operational efficiencies to scale the business and processes
• Be the voice of the client and provide input to product specifications based on client feedback

What we look for in you
• Excitement to work in a fast-paced fintech startup environment
• Customer-facing experience preferred (i.e. food/hospitality/retail)
• Positive attitude and energy
• Strong critical thinker
• High confidence, low ego
• Great communicator, conversationalist
• Highly adaptable
• Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems

Salary and benefits
• Salary: $70,000 - Full Time
• Competitive compensation and equity
• Unlimited PTO
• Medical, dental, and vision insurance
• 401k
• In-office lunch benefit
• Remote position after training

Interview Process
• Screening Video Call (30 minutes)
• Role specific interview block (1 hour with 2 River employees)
• Prompted Writing Sample
• Culture & Executive Interview (1 hour block with 2 River employees) Apply Job!

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Are You the One We're Looking For?

If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.

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