[Work From Home] UI718 Tata Consultancy Services | TCS Hiring for

Propel your career forward by joining our team as a UI718 Tata Consultancy Services | TCS Hiring For Eucsme_noida/hyderabad! Whether you're in our Remote hub or working remotely, you'll be a core part of the team. This position requires a strong and diverse skillset in relevant areas to drive success. We believe in rewarding talent. The total rewards package for this role includes a competitive salary.

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Respond to and follow up on any mails related to technical issues (incidents and service requests). Manage operations delivery execution through team preparedness, precision delivery, overall utilization high business satisfaction in a cost-efficient manner. Person should be able to address user s tickets and walk them through Installing application and computer peripherals, provide workaround until you resolve an issue.

The candidate should have strong customer service skills articulating policies and procedures confidently, attention to detail, excellent communication and troubleshooting skills, ability to work under tight timelines and willingness to challenge/question with courage. Experience of working with a modern ITSM tool (Service Now).

Preferably ITIL v3 Foundation qualified. Understand quality requirements and aspects of the account and work according to those regulations reaching outlined Key Performance Indicators. Good experience of documentation.

Handle escalations of particular incidents. Apply Job!

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Ready for an Easy Start?

This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!

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