Remote Live Chat Operator

Propel your career forward by joining our team as a Remote Live Chat Operator! We believe in flexibility; this hybrid role lets you balance your time between our Remote office and home. This position requires a strong and diverse skillset in relevant areas to drive success. You can expect a salary of a competitive salary for this role, plus comprehensive benefits.

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Responsibilities: • Assist customers in a professional and courteous manner through live chat interactions • Respond promptly to customer inquiries and provide accurate information • Identify and escalate complex issues to the appropriate department for resolution • Offer assistance in product selection and provide recommendations based on customer needs • Provide technical support for customers facing issues with our products or services • Maintain high levels of customer satisfaction through excellent service and efficient problem-solving • Maintain accurate documentation of customer interactions and ensure follow-ups are completed in a timely manner

Requirements: • High school diploma or equivalent required; associate degree preferred • Strong written and verbal communication skills • Excellent typing speed and accuracy • Ability to multitask and handle multiple chat conversations simultaneously • Proficient in using live chat software and customer relationship management (CRM) tools • Strong problem-solving abilities and attention to detail Apply Job! For more such jobs please click here!

 

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