[Remote-Position] Customer Support Live Chat Agent
Position at a Glance:
- Position: Customer Support Live Chat Agent
- Start Date: Immediate openings available
- Company: Workwarp
- Compensation: a competitive salary
- Location: Remote
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Description We are seeking a Live Chat Agent to address customer queries and complaints. In this role, you will process orders, handle modifications, and escalate complaints across various communication channels. Success in this position requires the ability to stay calm under pressure, especially when interacting with frustrated customers, as well as experience working with computers. Company Culture and Environment Our company fosters a supportive environment where teamwork and customer satisfaction are prioritized. We encourage open communication and collaboration across teams to ensure that our customers receive the best service possible. Career Growth and Development Opportunities We value personal and professional growth, providing opportunities for ongoing training and development to enhance your skills in customer service and communication. Detailed Benefits and Perks  Comprehensive health insurance options  Flexible working hours  Opportunities for career advancement  Supportive work environment that encourages learning Compensation and Benefits  Competitive salary based on experience  Health, dental, and vision insurance  Paid time off and holidays Why you should apply for this position today This is an excellent opportunity to join an organization that values customer service and employee satisfaction. By becoming a Live Chat Agent, you will play a crucial role in enhancing customer experiences and have the chance to grow within the company. Skills  Excellent communication skills  Strong problem-solving abilities  Ability to remain calm and professional under pressure  Proficiency in using computers and various communication tools  Experience in customer service or related fields Responsibilities  Manage customer queries and complaints effectively  Process orders and modifications accurately  Escalate complaints as needed across communication channels  Maintain a high level of customer satisfaction  Collaborate with team members to improve service efficiency Qualifications  Previous experience in customer service or a similar role  Strong computer skills and familiarity with chat software  Ability to handle challenging situations with poise Education Requirements  High school diploma or equivalent Education Requirements Credential Category  Secondary Education Experience Requirements  1-2 years of experience in customer service or a related field preferred Why work in Mission Viejo, CA Mission Viejo is known for its beautiful neighborhoods, parks, and recreational areas, providing a great quality of life for residents. The city offers a vibrant community with various dining and shopping options, making it an ideal location for both work and leisure. Apply Job!Â
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