[Remote/WFM] Customer Service (remote work )

If you're driven by purpose, this role is for you. We are hiring a Customer Service! The role is situated in Remote, offering a fantastic work environment. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is a competitive salary, reflecting our commitment to attracting the best.

 

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The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties And Responsibilities • Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems • Ability to learn and follow all customer service procedures and policies • Strive to meet and go above personal and team target goals • Record, organize and file customer interactions and account changes • Able to up-sell if needed • Able to schedule call back and appoints to resolve customer needs Customer Service Job Requirements And Qualifications • Previous experience in customer support, client services, sales, or a related field • Excellent at communicating over the phone and other communication platforms • Basic computer skills and experience • Able to multitask • Excellent time management and prioritization skills • Ability to listen actively, relay information, and answer questions and/or concerns • Customer-focused for positive customer experience and resolution • MUST RESIDE IN CALIFORNIA Benefits • Health Insurance (dental and vision included) • Excellent retirement plan • Tremendous upward mobility into other positions and management • Flexible hours • Remote Position(s) available (work from home) Powered by JazzHR xrXxu6YeXp Apply Job!

 

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