Overnight Roadside Support Specialist - Bilingual (French / English)

Now Hiring: Bilingual French & English Customer Service Representative Pay Range: $20.50 to $21.50/hr Schedules: Full-Time, Rotating OVERNIGHT Shifts • Option 1 • Long Week: Wednesday–Saturday (7:00 PM – 7:00 AM) • Short Week: Thursday–Saturday (7:00 PM – 7:00 AM) • Option 2 • Long Week: Sunday–Wednesday (7:00 PM – 7:00 AM) • Short Week: Sunday–Tuesday (7:00 PM – 7:00 AM) Apply now: eagleteleservices.biz/careers.html Completion of the application process is required for consideration. About Eagle TeleServices Eagle is a 24/7 customer response center serving the North American commercial trucking industry. We support after-hours road service for industry leaders such as Michelin Americas Truck Tires, Yokohama Commercial Tire, American Commercial Tire Network, and independent tire dealers. Joining our team means developing a strong sense of urgency and problem-solving skills that help keep trucks — and the economy — moving. Position Overview We're looking for a bilingual (French & English) communicator who thrives in a fast-paced, customer-focused environment. You’ll play a key role in helping commercial truck drivers get back on the road quickly and safely. Key Responsibilities • Accurately locate vehicle breakdowns across the U.S. and Canada using digital mapping tools • Communicate clearly and professionally in both French and English via phone and email • Coordinate with drivers, fleet dispatchers, and tire vendors to arrange timely tire replacements • Follow detailed customer profiles to ensure accurate service and product fulfillment • Enter critical service information into our system in real-time during calls What You Bring • Full fluency in French and English (spoken and written) • Minimum typing speed of 40 words per minute • Strong verbal and written communication skills with sharp attention to detail • At least 1–2 years of customer service experience • Ability to multitask in a high-pressure environment • Confident navigation of online tools and mapping applications • A personal computer and reliable high-speed internet (cable or fiber) that meet our tech requirements Ready to Apply? Visit eagleteleservices.biz/careers.html and complete our RSS Assessment to get started! Job Type: Full-time Pay: $20.50 - $21.50 per hour Expected hours: 36 – 48 per week Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Paid time off • Vision insurance • Work from home Shift: • 12 hour shift • Overnight shift • Rotating shift Education: • High school or equivalent (Required) Experience: • Customer service: 2 years (Required) Language: • French & English fluently (Required) Shift availability: • Night Shift (Required) • Overnight Shift (Required) • Day Shift (Preferred) Work Location: Remote Apply Job! Apply to this Job