Clinical Operations Licensed Clinician - Overnight Shift

Description: Serve as a consistent clinical point of contact for each member from first engagement through every stage of their wellness journey. • Assess members’ immediate risk and clinical needs using evidence-based models and clinical acumen. • Provide real-time crisis de-escalation, safety planning, and risk management. • Identify biopsychosocial needs and collaborate with the member to determine solutions and next steps. • Develop SMART goals that empower members to lead and maintain a healthy lifestyle. • Assesses readiness to change and implements actions to assist members in moving through stages of change to reach their goals. • Sheppard members to appropriate clinical care, treatment programs, and community resources. • Incorporate a variety of modalities to educate members about benefit plans, coverage, and care navigation. • Leveraging an evidence-based specialized curriculum in a wide range of clinical areas that support our members’ unique needs. • Perform research and provide relevant educational or support resources tailored to the member’s situation. • Partner with internal colleagues to ensure timely follow-up, case collaboration, and seamless care transitions. • Demonstrate agility in balancing real-time queue work with out-of-queue case management responsibilities. • Exhibit diplomacy, empathy, and professionalism—even in difficult conversations or with resistant participants. • Comply with HIPAA and uphold strict confidentiality and compliance standards while demonstrating sound clinical documentation practices. • Able to manage multiple health records and systems to accurately document customer interactions and progress. • Communicate effectively and succinctly in both verbal and written format. • Perform other related duties incidental to the work described herein. Requirements: Master’s degree or PhD in a mental health field (e.g., Social Work, Counseling, Psychology) or RN with psychiatric specialization. • Current independent clinical license (e.g., LCSW, LPC, LMFT, LPCC, PhD, PsyD, PMHNP, or RN with psychiatric focus). • 5+ years of post-licensure experience as a behavioral health or substance use clinician. • Demonstrated use of evidence-based approaches, including brief therapy, cognitive-behavioral therapy, and motivational interviewing. • Experience working in or with managed care environments preferred. • Experience with direct member communication (written and verbal), experience in telephonic counseling/coaching preferred. • Required to obtain AAS Crisis Specialist Certification within the first year of employment. • EAP (Employee Assistance Program) experience and CEAP certification preferred but not required. • Strong clinical acumen, interpersonal communication skills, and comfort working in a dynamic and rapid pace environment. • Proven administrative abilities, with strong computer and software application skills. Benefits: Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. • 401(k) with company match. • Company paid life insurance. • Tuition reimbursement. • A minimum of 18 days of paid time off per year and paid holidays. Apply Job! Apply to this Job