Bilingual (French) Customer Service Representative

At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together. We are seeking a Bilingual (French Canadian) Customer Service Representative to join our team. This role is 100% work from home. We are seeking an individual committed to work 40 hours a week and available to work shifts from 7:00 am to 5:30 pm Mon - Fri, this will include holiday shifts. Provide quality professional customer service through the handling of inbound/outbound calls, chats, and emails for the following inquiries: • Place orders/Ship tracking/ Order research. • Check account or certificate balances or account transactions. • Returns/Damage/ Defective claims or lost shipments. • Communicate program rules and program information to customers. • Product/rules clarification. • Navigate customers through basic website technical support. • Problem resolution through online research. Education/Experience Required: • HS Diploma. • Bilingual - French Canadian. • Minimum of 6 months customer service experience. • Call center/customer service experience a plus. Skills & Abilities: • Ability to maintain customer relationships. • Good interpersonal and written communication skills. • Strong computer navigation skills, with the ability to manage multiple screens simultaneously. • Ability to manage multiple priorities/communication channels simultaneously. • Strong desire to help others. • Ability to research and resolve issues that arise. • Strong initiative to excel and provide memorable customer service. • Self-motivate in a remote work environment with high volume and productivity requirements. Roles & Responsibilities: • Responsible for assisting participants with inquiries for our client programs. Contact may be in the form of phone calls, e-mail or chat. • Effectively communicate with customers, co-workers and management. • High accountability for providing excellent customer service. • Provide professional and accurate support to both internal and external customers. Base Hourly Rate Range: $21.00 to $24.00. Final hourly rate and offer will be determined by the applicant's background, experience, and skills. More details about our company benefits can be found at the following link: https://www.biworldwide.com/careers/benefits-page/ Apply Job! Apply to this Job