Desktop Technician**

**Overview:** The Desktop Technician is a technical expert in Windows 10 & 11 and Mac OS certified, providing technical support and services to faculty and staff, and responsible for various tasks such as moves, adds, and changes, as well as special projects. **Responsibilities:** • Troubleshoot technical issues and resolve them with users • Provide point of contact for technical issues and services • Perform moves, adds, and changes as needed • Support classroom technology during the school year • Install new computers and software upgrades • Provide Tier 2 support for Help Desk regarding issues they are unable to resolve • Serve as technical expert in meetings, provide support analysis, and provide IT metrics and licensing • Provide phone support when needed, with remote work approval by manager • Some weekend and night shifts required • *Qualifications:** • Bachelor's Degree, preferably in a technical field • 2+ years of related experience as a Desktop Technician • Thorough knowledge of Mac OS, Windows, and Microsoft Office, including extensive knowledge of Outlook and Adobe Creative Suite Applications • Strong customer service and communication skills, with good follow-up skills • Ability to represent ITS positively at all levels, from management to VP level • Self-motivated, reliable, and team player • *Benefits:** • Performs a variety of complicated tasks with a wide degree of creativity and latitude • Reports to the Manager, ITS • Hours: Monday through Friday from 12pm-8 pm ET • Category: ITS - Staff • Performs other duties, responsibilities, and activities as required by supervisor and as departmental/University needs indicate Apply Job! Apply to this Job