Technical Analyst 3-Support
Entity: Oracle America, Inc.
Job Duties : Deliver solutions to the Oracle customer base while serving as an advocate for customer needs. Offer strategic technical support to assure the highest level of customer satisfaction. Create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. Serve as an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. May telecommute. (385.23736)
Employer will accept a Bachelor's degree in Computer Science, Engineering, or related technical field and 2 years of experience in the job offered or in a Technical Analyst-related occupation.
Position requires:
• Peoplesoft Human Capital Management/HRMS, including Time and Labor and Payroll for North America;
• Oracle and Microsoft SQL Server;
• PeopleTools, Application Designer, Data Mover Script, and Peoplecode;
• Application Engine, SQR, and Cobol;
• XML Publisher and Integration Broker;
• Enterprise Manager;
• Troubleshooting using Peoplecode/SQL trace, server logs, and process output files; and
• SQL or PS Query.
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