AVAYA Systems Admin (W2 Contract)

Job Title: Systems Administrator-Avaya Job Type: Fully Remote, some possible travel may be required Duration of project: 6 months Job Description: • Lead the migration of clinic telephony systems to Avaya Aura Communication Manager, from either legacy Avaya deployments or third-party PBX systems. • Perform upgrades and configurations to existing Avaya systems at clinical sites to align with defined enterprise standards. • Implement Hunt Group configurations, ensuring consistency across all clinic locations and alignment with enterprise standards. • Collaborate with cross-functional teams including network engineering, clinic operations, and project teams to ensure smooth implementations. • Document all changes, configurations, and deployment processes in accordance with organizational requirements. • Provide post-deployment testing and support. Requirements: • 4+ years of experience supporting or engineering Avaya Aura Communication Manager environments. • Demonstrated experience performing telephony migrations (to Avaya) and system upgrades. • Deep understanding of hunt groups, vectoring, VDNs, coverage paths, call routing, and clinical call flow design. • Experience working in healthcare or clinical environments strongly preferred. • Familiarity with System Manager, Session Manager, and associated Avaya tools. • Ability to follow project plans, standard operating procedures, and change control processes. • Strong troubleshooting skills and comfort working independently and within a team. • ServiceNow system experience is nice to have Apply Job! Apply to this Job