Fire Detection Technical Support (remote)

About the position Build your best future with the Johnson Controls team. As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! Responsibilities • Provide product support information to North American, direct and indirect partners. , • Support software dongle license generation for partners in EU and APAC regions. , • Use company-produced software tools to provide solutions on-site or remotely as per partner requirements. , • Handle and track cases using Salesforce. , • Answer calls in first line support and escalate calls when required. , • Provide commonly requested supporting documents and information. , • Participate in product-specific training for constant personal professional development. Requirements • Bachelor's degree in electrical/electronic or relevant experience in fire or security industry. , • Previous experience in the fire detection industry, particularly with Simplex or Auto call, is an advantage but not essential. , • Working knowledge of fire detection and voice alarm design systems is an advantage. , • Good verbal and written command of the English language; knowledge of other languages is an advantage. , • Ability to work under own direction with personal responsibility. , • General awareness of current industry trends. , • Understanding of and application of NFPA and UL standards is an advantage. , • Solid business communication skills, with the ability to report movements and meeting notes. , • Ability to identify the need for and develop processes and supporting materials. , • Well-versed in MS Office, Salesforce, and company-owned or third-party diagnostic tools. Nice-to-haves • Experience in customer-focused roles. , • Ability to work collaboratively in a team environment. , • Resilience and ability to work under pressure. , • Willingness to work limited periods outside normal business hours when circumstances dictate. Benefits • 401(k) , • Dental insurance , • Health insurance , • Paid holidays , • Vision insurance Apply tot his job