Technical Support/CSR ( ServiceMax Asset 360 -SAP)

About the position The Customer Service Representative (CSR) position at Dexian is a remote role focused on providing technical support and customer service related to sales, installations, and communications for ServiceMax Asset 360 and SAP. The role emphasizes maintaining good customer relations, resolving claims and complaints, and developing initiatives to educate customers. This position requires a minimum of two years of relevant experience and operates within well-defined procedures and guidelines. Responsibilities • Provide customer services relating to sales, sales promotions, installations, and communications. , • Ensure good customer relations are maintained and resolve customer claims and complaints fairly and effectively. , • Develop organization-wide initiatives to proactively inform and educate customers. , • Create improvement plans in response to customer surveys. Requirements • Minimum of 2 years of experience in Technical Support or Call Center roles. , • Experience with ServiceMax Asset 360 for at least 2 years. , • Experience with SAP for at least 2 years. , • Preferred experience in Healthcare for at least 2 years. Nice-to-haves • Experience in a remote work environment. , • Familiarity with consumer laws related to customer service. Benefits • Remote work opportunity. , • Competitive pay rate of $19 - $23 per hour. , • Full-time contract position with expected 40 hours per week. Apply tot his job