Virtual Service Call Center Technician

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! We are hiring: FULL TIME WITH BENEFITS! APPLY TODAY! • Competitive Pay • Advancement Opportunities • Medical, Dental & Vision Insurance • HSA Account w/Company Contribution • Pet Insurance • Company provided Life and AD&D insurance • Short-Term and Long-Term Disability • Tuition Reimbursement Program • Employee Assistance Program (EAP) • Employee Referral Bonus Program • Social Recognition Program • Employee Engagement Opportunities • CALM App • 401k (with a matching program) / Roth IRA • Company Discounts • Payactiv/On-Demand Pay • Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays This is a Hybrid role with Tuesday, Wednesday and Thursday's in office. Responsibilities and Duties: • Demonstrates timeliness, courtesy, sincerity, and patience when dealing with customers, providing customer orientation, instructing on the proper use of equipment, and working with customers to solve a variety of problems. • Completes evaluation of problem(s) presented by our customers • Trouble shoots and provides solutions to problems or questions via the telephone, Zoom, or other approved methods • Completes work order or pick up exchange when a solution cannot be found • Participates in an on-call rotation for afterhours trouble shooting • Notifies on call MET of orders they create and assign them to that driver via Transport Manager. • Performs other duties as assigned. Qualifications: Education: Graduate of an accredited high school or GED equivalent. Experience/Knowledge/Skills/Physical Requirements: • DME experience preferred. • DME delivery experience a plus. • Experience with Microsoft Office and Zoom a plus • Excellent communication and customer relation skills. • Excellent interpersonal and organizational skills (a team player). • Clean and neat in personal appearance. • Must pass the Human Performance Evaluation assessment. Starts no less than $18.14 Apply tot his job