Revenue Cycle Coordinator (Patient Billing Services) - Self-Pay, Analytics, Revenue Cycle Counseling (SPARC) - Patient Financial Services (PFS)

About the position Responsibilities • Supervise the work of Patient Account Representatives and/or Revenue Cycle Representatives. • Serve as a payor expert and technical resource for billing issues. • Develop and train new staff to improve revenue cycle knowledge. • Oversee and review employee work to ensure correct reimbursement actions are taken. • Perform quality assurance checks and productivity audits to identify and resolve trends and errors. • Prepare reports to assure quality and productivity requirements are met. • Develop and monitor employee performance goals for compliance. • Lead and conduct staff meetings on a rotating basis. • Implement new processes to ensure effective and efficient operations. • Create, maintain, and update job process documentation as needed. • Gather and respond to requests for information from external agencies. Requirements • Bachelor's degree or equivalent education and experience in a financial, medical billing, coding, and/or revenue cycle environment. • 2 years of experience in a high-volume customer service environment managing difficult conversations. • Outstanding attention to detail with proven ability to gather and analyze data. • Proficient in Microsoft Office Suite with strong Excel skills. • Effective communication skills (written and verbal) and active listening skills. • Time management skills and ability to multi-task in a fast-paced environment. Nice-to-haves • 3+ years experience in medical claims processing, healthcare revenue cycle, or medical coding. • Experience in a medical or emergency room setting. • Advanced knowledge of medical terminology and healthcare billing. • Experience as a team leader or supervisor. • Experience identifying opportunities for improvements in processes and reporting. Benefits • Hybrid work environment with remote work options within Iowa. • Training provided either onsite or via Zoom. • Workstation provided with necessary equipment for onsite and remote work. Apply tot his job Apply To this Job