International Reservations Agents - Dutch Speaking

About the position No one knows cruising like Holland America Line and Seabourn. We deliver holiday happiness for millions of people each year and that's a responsibility we take seriously. From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities and this journey can begin as a Dutch Speaking International Reservations Concierge within our Contact Centre. Responsibilities • Accountable for booking cruises for our guests via email and telephone, ensuring exceptional service delivery , • Using your product knowledge and exceptional customer service skills to resolve queries both pre and post cruise via inbound calls. , • Aim to provide a first call resolution to deliver the desired outcome. , • Build trusting relationships with our guests and travel agent partners, proactively identifying itineraries and cruise products that match their needs. , • Delivering guest satisfaction and a memorable experience Requirements • Effective communication skills and be able to offer great customer service, with the desire to go the extra mile for our guests and travel partners , • Be a problem solver with the ability to resolve enquiries and complaints, delivering first call resolution to a high-quality standard. , • Use product knowledge to identify opportunities to retain guests' bookings by promoting our product features and benefits , • Fluent Dutch and English Speaking , • PC Literate Nice-to-haves • Professionalism - be ready for work, courteous to colleagues and protect customer information , • Team Collaboration , • Adaptability , • Clear and concise communication, both written & verbal in Dutch and English , • Planning skills to organise and prioritise work Benefits • Employee Discounted Cruising plus Friends and Family offers , • Recognition scheme with prizes and awards , • Regular office events including live entertainment, lifestyle events and charity partner fundraisers , • Extensive learning and development opportunities , • Employee-led networks , • Company paid Health Cash Plan and health assessment , • Discounted retail and leisure via discounts portal , • Minimum 25 days leave, bank holiday allowance Apply tot his job