Behavioral Health Member Services Specialist (Saturday and Sunday 7:00am-3:00pm)

About the position Responsibilities • Perform intake processes for members accessing services. • Answer telephone calls and explain the operation of PerformCare to members. • Complete intake information regarding the member. • Explain procedures for accessing services to members. • Coordinate with the Medical Assistance Transportation Program (MATP) to assist members in securing transportation to appointments. • Complete bed searches for In-Patient and Substance Abuse bed requests as required. • Address member complaints through the PerformCare Grievance and Complaint process. • Explain a member's rights as requested. • Provide additional resources to members such as a Member Handbook and a list of in-plan providers. • Complete data entry of requests and authorizations. Requirements • Bachelor's Degree from an accredited college or university is required. • 1-3 years of Behavioral Health experience is preferred. • Excellent written and verbal communication skills with the ability to respond sensitively to member's requests preferred. • Previous customer service in a call center environment and data entry experience preferred. • At least one year of experience in mental health or human services is required, or equivalent background and experience that would translate well into this position. • Ability to communicate well verbally and in writing with members and all other internal and external customers. • Ability to use PCs in a Windows-based environment. Benefits • Flexible work solutions including remote options and hybrid work schedules. • Competitive pay. • Paid time off including holidays and volunteer events. • Health insurance coverage for you and your dependents on Day 1. • 401(k) plan. • Tuition reimbursement. Apply tot his job Apply To this Job