Associate Property Engagement Platform
About the position
Responsibilities
• Communicate and engage with hotels leading up to migration.
• Configure and build the system database.
• Export guest and financial data from OnQ and import into Hilton's new PMS while ensuring both systems are in balance.
• Set up hardware and system interfaces.
• Provide remote or onsite hotel training and support.
• Assist in special projects and ad hoc property support assigned by the Manager and/or Senior Associate.
Requirements
• Professional work experience in Technology or related field.
• Work experience using Hotel Property, Sales, or Revenue Systems Daily.
• Solid understanding of Hilton's PMS, CRS, and interfaces.
• Domestic and international travel up to 80%.
Nice-to-haves
• Bachelor's Degree, or Associate's Degree plus 6 years of Technology related experience, or High School Degree/GED plus 12 years of Technology related experience.
• Three (3) years of professional work experience in Technology or related field.
• Two (2) years of work experience using Property, Sales, or Revenue Systems Daily.
• Proven track record as a successful systems installer.
• Knowledge in point of sale systems, networking experience, desktop support, Linux, XML, Basic SQL, JSON.
• Experience troubleshooting local hotel interfaces or systems.
• Bilingual.
Benefits
• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night.
• Hilton Shares: Employee stock purchase program (ESPP) at a 15 percent discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Mental health resources including free counseling through our Employee Assistance Program.
• Paid Time Off (PTO).
• Comprehensive benefits package including medical, dental, vision, life insurance, and disability insurance.
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