Customer Service Quality Assurance-Sr Associate (Remote)

About the position Responsibilities • Able to influence and educate by setting the example, providing direction and generally raising the level of performance of others while on the job • Provides feedback to peers and leaders • Provides review updates on quality and/or timeliness expectations • Take calls to maintain personal proficiency and to support office level goals • Builds and maintains client relationships • Attends and presents at calibration meetings to achieve consistency in the review process • Facilitates training for new hires and rotational employees as required • Ensures timely reviews occur • Identifies trends and assists with specific training needs as requested Requirements • 4 year Bachelors Degree (Preferred) • 0-2 years experience (Preferred) • Customer Centricity • Digital Literacy • Inclusive Leadership • Learning Agility • Results-Oriented Benefits • Flexible work environment • Opportunities for professional development • Inclusivity and diversity awards recognition Apply tot his job