Virtual Care Associate (Bilingual-Spanish) - Remote Within Affiliate

About the position Responsibilities • Welcome all patients and register them for virtual healthcare visits via video. • Ensure all patients receive unbiased patient support and assistance, assess patient questions and direct to appropriate resources. • Perform computer data entry, including patient identity, demographics, insurance information, and patient consents in the virtual telehealth platform and electronic health record. • Interview and screen patients, conduct patient history review, document in electronic medical record, prepare patients for visit with clinician. • Maintain patient medical record. • Collect, assess, and verify patient financial information, determine and confirm insurance coverage, and comply with all funding source requirements. • Answer phones, direct calls, and reach out to patients as needed. • Accurately inform patients of potential costs for services. • Prepare charge tickets for clinical staff coding and charge post for virtual telehealth services, reviewing charges for accuracy. • Provide front-line customer service for patients using the text-based asynchronous telehealth platform. • Review and verify patient insurance information and process charge posting for relevant patients. • Respond to patient inquiries and support requests. • Identify patients who have conflicting encounters in Telehealth or traditional healthcare and adjust patient schedules and follow up plans as necessary. • Conduct scheduled outbound phone calls to patients prior to their abortion appointment at a health center. • Provide factual, unbiased information to patients seeking abortion, including the difference between medical and procedural abortion. • Ensure that patients have been adequately prepared for their abortion appointment and answer patient questions. • Participate in team approach to patient care working cooperatively with others to achieve productivity standards and exceptional customer service. • Perform various Telehealth Department administrative functions. Requirements • 1-2 years customer service experience. Benefits • Medical, Dental & Vision Insurance with equity-based premium tiers • Free virtual primary care for entire household • Continued Education Reimbursement for RNs and other employees • Flex Spending Account • Life Insurance • Eligibility for Federal Student Loan Forgiveness • Paid time off starting at .05769 accrual rate per hour worked • 8 hours volunteer paid time off annually • 8 paid federal holidays & 2 paid floating holidays • 403(b) retirement plan with employer match • 8 weeks Paid Parental Leave • Pet Insurance • Bereavement Leave • Earned Extended Leave • Free subscription to Headspace App • Time off to vote • Employee discounts for various services and products. Apply tot his job Apply To this Job