HelpLine Specialist

What You'll Do At Gaudenzia • Provide immediate call center phone coverage handling inbound calls • Maintain the highest level of customer service possible • Follow communication scripts ensuring confidence and competency with them • Respond efficiently and accurately to callers, explaining possible solutions, ensuring that callers feel supported and valued • Conduct pre-admission screenings for potential admissions • Record screening data in health system with detail • Coordinate insurance verifications of referrals • Maintain knowledge of our treatment service offerings and census per • Coordinate and confirm level of care recommendations with Helpline Specialists • Comply with regulations of confidentiality and ethics with all caller and client information • All other duties as assigned by the Program Director and/or the Program/Clinical Supervisor Requirements: Education/Training: Minimum of an Associates Degree in a human service related field or certification as a Certified Recovery Specialist or Highschool Diploma and experience. Must complete annual training requirements of twenty-five (25) hours per year. Experience: Associated Degree/ CRS: One (1) year experience in clinical or human service field, which includes working with individuals with substance abuse disorders. High School Diploma: (3) years experience in a human service field, which includes (1) year working with individuals with substance abuse disorders. Required Knowledge, Skills and Abilities: • Excellent verbal and written communication skills • Meticulous attention to detail • Must be computer proficient. Email, excel, word and phone system use is required • Ability to simultaneously, communicate telephonically and navigate computer based systems • Knowledge of the basic principles, philosophies, practices, and procedures of Gaudenzia • Knowledge of the bio-psycho-social characteristics and manifestations of Substance Use Disorder and/or mental illness • Ability to work effectively with people and aid them in addressing their specific problems • Willingness to work within a collaborative, team-oriented environment • Ability to act rationally and decisively in tense or time -sensitive situations • Engage effectively and thoughtfully with each caller, exhibiting patience, kindness and temperance at all times • Ability to support and demonstrate adherence to Gaudenzia's Code of Ethics, Code of Conduct and all personnel policies and procedure • Call Center Experience is desire but not required Compensation: $16.50 Apply tot his job