IT Systems Analyst II - Inari Medical

Summary Objective • The Systems Analyst II role leads the administration, enhancement and support of key enterprise and business applications and leads/contributes to complex system projects that involve multiple stakeholders, systems, and delivers solutions that meet business objectives in alignment with the strategic vision and objectives of the organization. Essential Functions & Responsibilities • Serve as a Lead Admin for one or more enterprise/business systems; responsible for managing system support, enhancement & optimization, SLAs, routine maintenance, and vendor software updates • Manage system support, troubleshoot and resolve system issues for users at all levels within the company • Collaborate with third-party vendors and service providers to resolve defects and maintain system hygiene • Translate business and functional requirements into highly specified system & technical design, system architecture diagrams, and system configuration documents • Lead the development, design, testing and implementation of business system setups, configurations, security, and enhancements to meet evolving business needs • Create and maintain comprehensive documentation of system configurations, processes, and standard operating procedures to sustain knowledge sharing, user training, managed support, and operational excellence • Collaborate within IT and with third-party vendors to design, implement and manage integrations between systems • Lead project activities to comply with IT risk compliance and change management policies to ensure system configurations and data handling comply with relevant SoX, GxP, data privacy and security regulations • Manage relationships with external service providers and consultants • Track and monitor all service requests, enhancement requests and project requests in appropriate systems (e.g., JIRA) • Lead system implementation & cutover planning including technical estimation, data conversion, system integration, system testing, quality assurance, hyper care & managed support, and overall system cutover and change management • Maintain up-to-date knowledge of systems • Analyze industry, technology, and market trends to determine their potential impact on the enterprise systems. • Other duties as assigned Skills, Knowledge, and Abilities ​ • Proficiency in COTS and SaaS application configuration & administration, systems analysis, data analysis, reporting tools, and system integration platforms • Knowledge of working with GxP systems • Knowledge and hands-on experience with Software Delivery Life Cycle (SDLC) methodology and system change management frameworks • Ability to perform upstream and downstream gap/impact analysis in support of system design and business process definition • Ability to translate business requirements into written technical specifications. Ability to create technical design documentation • Excellent attention to detail, critical thinking, problem-solving and system troubleshooting skills • Ability to thrive in a demanding, dynamic, change-oriented, fast paced environment requiring a high degree of deadline-driven productivity • Strong written and verbal communication skills and ability to collaborate effectively with business users, vendors, and IT cross-functional teams • Ability to be a team player and collaborate with both technical and functional resources to achieve project and business objectives • Demonstrated learning agility to thoroughly understand emerging technologies, business processes and business applications • Proficiency in productivity tools (Office 365 preferred), project management tools, such as MS Project, Smartsheet or equivalent Education/Experience Required • Bachelor’s degree in business, technology, engineering or related field or equivalent years of experience • Implementation and integration experience with COTS, SaaS and custom-built systems • Minimum 2 years of experience working with Product Lifecycle Management (PLM) systems and Quality Management Systems (QMS), supporting Manufacturing, Quality and R&D functions • Minimum 2 years of working with Propel, Salesforce or other Salesforce based applications as an administrator • Minimum 2 years of experience working with GxP systems • Proficient in using productivity (Office 365 preferred), project management tools, such as MS Project, Smartsheet or equivalent • Awareness of regulatory, security, legal, and ethical implications of IT solutions Education/Experience Preferred • Knowledge of industry standard enterprise systems (e.g., ERP, CRM, QMS, Service Management etc.), and related integrations • Salesforce certification preferred • Medical device or pharmaceutical industry experience preferred • Experience working with controlled systems (SOX, GxP etc.) preferred • Familiarity with data privacy & security regulations (e.g., GDPR, HIPAA) preferred Physical Requirements • Extended periods of computer usage • Extended periods of sitting, standing, and speaking Environmental Conditions • Regular office work Training Needs • Basic job-related training. • Will be identified in Training Plan. 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