Reservation / Sales Agent

Know the perfect person for this role? $500 cash reward if you refer the person we hire! Lead with care, maintain with excellence, and ensure unforgettable stays About Us Open Position | Full-Time | On-site - Whitwell, TN Bolt Farm Treehouse is an award-winning, mountaintop retreat & spa in Tennessee. We create unforgettable experiences in nature-immersive settings, providing a sanctuary for deep connection and renewal and enabling people to realize their fullest potential. We blend million-dollar views, one-of-a-kind accommodations, and top-tier hospitality to offer premier wellness retreats and romantic getaways where guests can celebrate life’s key moments and reconnect with what truly matters. We strive to be the #1 retreat in America for strengthening relationships, impacting 100,000 people annually through transformative experiences. We cultivate a positive, drama-free workplace where every team member feels valued, supported, and inspired for personal and professional growth. Our team, driven by love and a strong work ethic, creates a positive impact on the world. Meaningful work. Meaningful relationships. Company Core Values • Best is the Standard – Excellence is the only standard. • All-In – Commit fully, take ownership, and give your best. • Move Fast – Speed and efficiency drive success. • Wow Every Guest – Create exceptional experiences that leave a lasting impact. Position Summary: As a Reservations/Sales Agent, you will engage with potential guests via phone, email, and chat, utilizing proven sales strategies to convert inquiries into bookings. Your goal will be to provide a memorable customer experience while achieving sales targets and contributing to the overall success of the team. Why Join Us?: • Competitive Pay: Rewarding compensation for your hard work. • Performance-Based Bonuses: Extra incentives for reaching and exceeding sales targets. • Remote Work: Flexibility to work from anywhere. • Free and Discounted Stays: Enjoy Bolt Farm Treehouse perks and accommodations. • Professional Development: Ongoing opportunities to grow personally and Key Responsibilities: • Sales and Reservations: Handle incoming inquiries and convert them into confirmed reservations through phone, email, and chat. • Guest Assistance: Help guests select accommodations and services that match their preferences, upselling when appropriate. • Reservation Management: Process reservations, payments, cancellations, and re-bookings with accuracy. • Revenue Maximization: Use sales techniques to upsell additional services and exceed revenue targets. • Customer Service Excellence: Address guest inquiries and concerns promptly, ensuring a seamless experience from start to finish. Requirements: • A passion for sales and customer service. • Minimum of 2 years of experience in a similar sales or customer service role. • Tech-savvy with experience using cloud-based systems and Google Suite. • Availability to work weekends (Thursday-Monday). • Strong sales, problem-solving, and communication skills. • Detail-oriented with excellent organizational abilities. • Previous experience in the luxury hospitality industry is a plus Position Type: Full-time Location: Hybrid (Mostly Remote) Note: Referral reward payable after six months of employment. Apply tot his job Apply To this Job