Chat Support

We are seeking a dedicated and enthusiastic Chat Support representative to join our team. In this role, you will be responsible for providing exceptional customer service through online chat channels. You will assist customers with inquiries, troubleshoot issues, and ensure a positive experience while representing our brand. This position requires strong communication skills and the ability to analyze customer needs effectively. Duties • Respond promptly to customer inquiries via chat, ensuring a high level of service and satisfaction. • Answer incoming calls and chats and direct them to appropriate department for solutions. • Assist customers with product-related questions, troubleshooting, and order management. • Process customer request accurately, including chat handling when necessary. • Maintain detailed records of customer interactions and feedback through data entry. • Collaborate with team members to resolve complex issues and improve service delivery. • Analyze customer feedback to identify trends and suggest improvements to enhance the overall customer experience. Qualifications • Previous experience in customer support or call center environments is a plus. • Strong typing skills with the ability to communicate clearly and effectively in written form. • Bilingual or multilingual abilities are highly desirable to assist a wider range of customers. • Proficiency in data entry and familiarity with sales processes is a plus. • Excellent problem-solving skills with the ability to analyze situations quickly. • A positive attitude and willingness to learn in a fast-paced environment. • Ability to work independently as well as part of a team. Join us in delivering outstanding support and making a difference for our customers! Job Types: Full-time, Part-time Pay: $26.97 - $34.28 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Flexible schedule • Health insurance • On-the-job training • Paid time off • Vision insurance • Work from home People with a criminal record are encouraged to apply Education: • High school or equivalent (Required) Experience: • Customer service: 1 year (Preferred) Location: • California (Preferred) Work Location: Remote Apply tot his job Apply To this Job