Customer Service Insurance

About the position Responsibilities • Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members. • Assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. • Identify, evaluate and understand member needs to provide complete and accurate advice and solutions for insurance products and services. • Provide detailed issue diagnosis while minimizing member transfers, escalations, and call backs. • Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining engaging member interactions across multiple channels. • Maintain required Property & Casualty license and state registrations. • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Requirements • High School Diploma or GED equivalent. • Ability to provide exceptional customer service by communicating clearly and professionally by phone and email. • Ability to prioritize and multi-task while navigating through multiple business applications. • Knowledge and understanding of insurance regulatory and compliance requirements. • Acquire Property & Casualty licenses and state registrations within 90 days of hire. Nice-to-haves • 1 year of customer contact experience in a needs-based sales environment. • 6 months experience frequently communicating with customers by phone, e-mail, and/or face to face. • US military experience through military service or as a military spouse/domestic partner. Benefits • Comprehensive medical, dental and vision plans • 401(k) • Pension • Life insurance • Parental benefits • Adoption assistance • Paid time off program with paid holidays plus 16 paid volunteer hours • Various wellness programs • Career path planning and continuing education assistance. Apply tot his job Apply To this Job