Sales Administration Analyst (Remote)

About the position Responsibilities • Respond to phone inquiries via the 1-800 customer service line regarding commissions. • Ensure incoming phone calls are answered within all performance thresholds. • Provide support to sales and producers related to commissions. • Project a professional attitude and demonstrate effective listening skills. • Drive ownership of issues and collaborate with additional departments to resolve them. • Consistently provide superior service by meeting or exceeding customer expectations. • Analyze, audit, and develop recommendations to enhance relationships with brokers and sales teams. • Respond to all inquiries in a clear and concise manner within 24 hours. • Share new and pertinent information with the team to ensure consistent processing. • Educate and drive compliance on administrative policies and processes with matrix partners. • Establish solid rapport with internal and external customers. • Participate in training on new systems and identify possible training needs. • Identify procedural problems and recommend improvements. • Maintain professionalism under pressure and adapt to shifting priorities. Requirements • Bachelor's Degree preferred or 1-3 years' work experience. • Proven organizational and analytical skills. • Demonstrated ability to multi-task effectively. • Excellent customer service and communication skills. • Expertise in various Cigna systems (PCS, FACETS, CARBS, CMS, etc.) is a plus. • Finance, banking, or billing experience preferred. • Ability to act independently and require minimal direction. • Must be a team player with a results-oriented mindset. • High attention to detail. Nice-to-haves • Experience with Cigna systems (PCS, FACETS, CARBS, CMS, etc.). • Background in finance, banking, or billing. Benefits • Comprehensive range of benefits focusing on whole health support. • Eligibility to participate in an annual bonus plan. Apply tot his job Apply To this Job