Online Chat Support

Position: Online Chat Support Representative Location: United States (Remote) Company Overview CWA Group is a leading provider of innovative and customizable solutions in the field of customer support and services. With a global presence and a diverse portfolio, we strive to exceed customer expectations and provide exceptional service. Position Overview We are seeking a highly motivated and enthusiastic Online Chat Support Representative to join our team. In this role, you will be the first point of contact for our customers who require assistance through our online chat system. You will be trained to handle a variety of customer inquiries and provide prompt and effective resolutions. Key Responsibilities • Respond to customer inquiries and requests through online chat in a timely and professional manner. • Maintain a high level of product knowledge to effectively address customer concerns and inquiries. • Collaborate with team members to resolve complex customer issues and escalate as necessary. • Proactively identify and report any potential issues or trends affecting customer satisfaction. • Follow company guidelines and policies to ensure consistent and high-quality service is delivered to customers. • Continuously strive to meet or exceed customer satisfaction goals. Requirements • High school diploma or equivalent, Bachelor's degree preferred. • Minimum of 1-2 years of experience in customer service or related field. • Excellent communication and interpersonal skills. • Strong problem-solving skills and ability to multitask. • Proficient in computer applications and typing skills. • Previous experience in online chat support is a plus. • Able to work in a fast-paced and dynamic environment. • Willing to work flexible schedules, including nights and weekends. Why work with us? At CWA Group, we value our employees and provide a dynamic and inclusive work culture. We offer competitive compensation, ongoing training, and development opportunities, and a chance to work with a diverse and talented team. We believe in promoting from within and providing growth opportunities to our employees. Join our team and be a part of a growing and dynamic company that values its employees and strives for excellence in customer support. If you have a passion for customer service and thrive in a fast-paced environment, we want to hear from you! Apply now and become a part of the CWA Group family. Apply tot his job Apply To this Job