Senior Technical Writer, Platform & Data (Remote)

Verified Job On Employer Career Site Job Summary: Rippling is a company that offers a unified workforce platform for managing HR and IT functions. They are seeking a Senior Technical Writer to create and enhance help documentation and training materials for their platform and data products, focusing on communicating complex concepts clearly to diverse audiences. Responsibilities: • Create user documentation, migration guides, reference material, and tutorials for Rippling platform and data cloud offerings • Engage with Product and Customer Experience teams to identify and close knowledge gaps, and improve self-service • Incorporate structured content principles for single-sourcing information across locations and audiences • Contribute your product and content expertise to the development of training materials including videos, system diagrams, infographics, and hands-on exercises • Review success metrics across content delivery methods • Evangelize the Help Center; inspire other teams to contribute to our knowledge base as content creators or subject matter experts Qualifications: Required: • Minimum 5 years of experience creating technical product documentation for a complex, data-centric platform or product suite. Must provide documentation samples. • Experience using SaaS platforms and tools related to data engineering, data system architectures, data connectors, and data ingestion methods (ELT, ETL). • Proficient in SQL and relational database management systems (RDBMS). • Experience with Business Intelligence and Analytics technologies. • Familiarity with data security and governance technologies related to Identity and Access Management (IAM), such as SSO, OAuth, MFA, RBAC, SCIM. • Demonstrated experience managing complex projects with various stakeholders. • Proficiency in writing structured content that uses variables and metadata to serve context-sensitive material to unique audiences. • Experience supporting product release cycles in a fast-paced, ambiguous environment. • Excellent writing and grammatical skills; content is clear, succinct, and logical. • Strong organizational skills; ability to manage expectations and maintain focus. • Grit; a sustained history of hard work and perseverance. • Curiosity; a bias to constantly question, dig deeper, and learn. • Customer empathy; an ability to understand the technical and conceptual challenges of users trying to learn a new technology, combined with a passion to empower those individuals with the right documentation and training materials to self-serve and be successful. Company: Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system. Founded in 2016, the company is headquartered in San Francisco, California, USA, with a team of 1001-5000 employees. The company is currently Late Stage. Apply tot his job Apply To this Job