Seasonal HR Service Representative

Description Your Role: The HR Service Representative is responsible for providing Tier 1 HR functional support to Victoria’s Secret associates and managers. This role responds to associate HR-related inquiries and issues (payroll, W2s, and more) primarily via phone and email and supports associates with personal and job-related transactions. This role operates in a call-center environment. Your Impact: • Operate within a service center/call operations environment to respond to associate inquiries provide support to Managers and associates • Provide functional support, guidance, and consultation to associates calling HR for help with personal data, Job data, Pay-related questions and transactions, Kronos, and MyTalent • Document all calls and emails in HR Direct call tracking system • Escalate to other teams or HR leadership, as appropriate • Provide excellent customer service to all customers • Coordinate with other internal functional groups as necessary • Support execution of key HR processes and activities (payroll, benefits, etc.) • Meet department service delivery metrics • Timely and accurate completion of all assigned tasks • Process transactions on behalf of associates and managers in HR systems • Understand and navigate HR systems to troubleshoot, enter transactions/data, analyze data, and provide reporting: Case Management, HCM (Oracle), timekeeping (Kronos) • Participate in system testing, as needed • Answer associate/manager payroll questions & processing adjustments, missing payments, rejected transactions, researching issues Apply tot his job Apply To this Job