Technical Writer III - Product Documentation (Remote)

About the position Responsibilities • Produce high-quality product documentation, release notes, API documentation, and more to guide and educate customers. • Develop deep product knowledge through researching, partnering with SMEs, and using the product. • Embrace a modern, conversational voice and tone and follow the writing team's standards, processes, and best practices. • Partner with other technical writers and with UX designers, product managers, engineers, QA testers, and other stakeholders to embed yourself in the software development process. • Participate in collaborative content reviews and implement feedback to make your documentation best-in-class. • Tailor documentation to the intended audiences and advocate for the customer in all aspects of your job. • Independently manage your own projects. Requirements • Experience with DITA/XML and structured authoring. • Demonstrated understanding of topic-based authoring and reusable information architecture. • Ability to thrive in a fast-paced, constantly evolving environment with tight deadlines and high expectations. • Excellent writing skills, including thoughtful information hierarchy, great sentence structure, and a conversational yet professional voice. • A user-centric focus on what the customer needs, not what the system does. • Strong organizational skills, a keen eye for detail, and appreciation for process. • Portfolio of writing samples that demonstrate your ability to make complex technical subjects easy to comprehend for an intended audience. Nice-to-haves • Understanding of the needs of an IT admin audience, such as software deployment and updates, script-based commands at scale, user authentication and management, and similar tasks. • Familiarity with a docs-as-code model or experience using Git for documentation source control. • Knowledge of and experience with cybersecurity. Benefits • Remote-first culture • Market leader in compensation and equity awards • Competitive vacation and flexible working arrangements • Comprehensive and inclusive health benefits • Physical and mental wellness programs • Paid parental leave, including adoption • A variety of professional development and mentorship opportunities • Offices with stocked kitchens when you need to fuel innovation and collaboration Apply tot his job Apply To this Job