Software Business Analyst, Mid-Level (Remote)

Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: Kelmar Associates is a company that focuses on software solutions, and they are seeking a Software Business Analyst to act as a liaison between business stakeholders and development teams. The role involves gathering and refining business requirements, collaborating with various teams, and advocating for improvements based on user needs and feedback. Responsibilities: • Engage stakeholders (internal and external) to elicit detailed business requirements through interviews, workshops, and document review. • Reframe solution-oriented requests into structured business problems with a focus on actionable software requirements. • Analyze existing business processes and propose improvements in the context of feature changes or system enhancements. • Evaluate requests for feasibility, business value, and impact; offer better-aligned alternatives when appropriate. • Translate requirements into actionable user stories with well-defined acceptance criteria. • Document and manage feature requests in the ticketing system, ensuring lifecycle tracking and version control of evolving requirements. • Prepare supporting visuals (flowcharts, mockups, or diagrams) to enhance understanding when appropriate. • Organize tickets clearly with relevant business and technical context, ensuring alignment with internal standards and terminology. • Actively participate in refinement sessions, sprint planning, and retrospective meetings. • Serve as the primary point of contact for clarification throughout the development lifecycle. • Collaborate with QA teams to ensure test plans align with acceptance criteria and business expectations. • Facilitate feature demonstrations and collect feedback from business representatives. • Communicate requirement changes and deadline risks proactively across teams. • Travel up to 10% of the time to client sites for kick-off meetings and discovery visits. • Actively identify and flag incomplete, conflicting, or missing requirement elements early. • Propose enhancements to internal requirement gathering or documentation processes. • Maintain a stakeholder feedback loop to ensure business expectations align with delivered functionality. • Assess client support calls and feedback to identify usability issues and enhancement opportunities. • Continuously assess user workflows and client feedback to propose improvements that enhance usability, accessibility, and overall product experience across KAPS, SWS, NAUPA Tool, and related platforms. Qualifications: Required: • 5+ years of relevant work experience • Bachelor’s Degree in related field • Proven experience writing user stories and acceptance criteria within Agile/Scrum frameworks • Exceptional communication and stakeholder facilitation skills • Experience with ticketing systems (e.g., YouTrack, Jira) and Agile planning tools • Strong analytical, organizational, and problem-solving abilities • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form • Ability to interpret data requirements, business logic, and relational database concepts • Ability to perform effectively in a fast-paced software development environment • Proficiency with common Microsoft and productivity tools (e.g., Excel, Word, Outlook) • Must possess a high level of organizational skills and be able to multi-task and prioritize work assignments effectively • Candidates must be legally authorized to work in the U.S without sponsorship now and in the future Preferred: • Experience creating wireframes, user flows, or process maps using tools like Lucidchart, Miro, or Balsamiq • Understanding of SQL or relational data concepts and ability to read queries • Knowledge of the financial, claims, or regulatory software domain Company: Kelmar Associates is a management consulting company that provides property management system and consulting services. Founded in 2001, the company is headquartered in Wilmington, Delaware, USA, with a team of 201-500 employees. The company is currently Growth Stage. Apply tot his job Apply To this Job