Seasonal Coordinator, Customer Relations- (Remote- Ohio)

About the position Responsibilities • Provide support to customers and field partners for all our brand stores in North America through multiple interactive channels of communication. • Demonstrate abilities in managing unique, complex, or escalated customer issues, using multiple sources of information. • Determine solutions independently, think creatively and implement rapidly with an extraordinary focus on resolution for a positive customer experience. • Ensure accuracy and compliance with customer calls related to Risk Management or Social Responsibility. Requirements • Proven customer service experience in a fast paced and complex environment. • Resourceful and solution oriented individual with excellent communication and follow up skills. • Demonstrated ability to manage complex issues and deescalate situations. • Strong interpersonal skills, including the ability to deescalate situations with poise and composure. • Ability to create innovative solutions that enhance the overall customer experience. Apply tot his job Apply To this Job