Technical Support Specialist; Healthcare - Hybrid - Greenville, SC

Position: Technical Support Specialist (Healthcare) - Hybrid - Greenville, SC General Information Location Greenville, SC Job 6808 Job Category Customer Service Representative (CSR) Language Requirement English Description & requirements Description Do you love everything technical? Do you have the patience and empathy to help others with their computers and devices? Do you want to grow your career with a company that rewards your hard work? What's in it for YOU! • $17.00 per hour, starting pay rate • Monthly performance-based incentives, potential • Onsite in our Greenville, SC office, and then move to Hybrid from your Home Office • Position as a Transcom employee (not an independent contractor) • Paid Vacation • Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards • Health Benefits for you and your family, including medical, dental, vision • 401(k) Investment options with employer match opportunities • Employee Assistance Program • Ability to develop your skills and grow your career • An opportunity to work for a company passionate about people • Career advancement Join our Transcom Family as a Medical Technical Support Specialist at our Greenville, SC location! In this full-time employee role, you'll support our client's customers with technical support related to their diabetes and the computers or devices that they connect with. What we are looking for: We've got an exciting career opportunity for you, if you can: • Effortlessly engage with callers, actively listen, analyze, and isolate tech issues • Provide patience and empathy to callers that need support with time sensitive technical issues • Comfortably navigate multiple applications to research solutions • Multitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness • Calmly provide conflict resolution and navigate frustrated customer situations with an aptitude for service-orientation and social perceptiveness • Work independently with discipline and motivation to succeed in a call center environment where you work both onsite and hybrid from the comfort of your home • Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers • Work at a desk, wearing an approved wired headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment Requirements The following items are mandatory pre-employment requirements and/or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift. • At least 18 years or older • High School Diploma, or equivalent • Able to successfully pass a criminal background check • Live within a reasonable driving distance to the Greenville, SC site • Able to work onsite initially, and then move to a hybrid schedule, based on performance • Able to work a full-time work week, with overtime opportunities, as needed • Able to maintain 100% strict adherence to the assigned schedule • Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays) • Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule • Strong computer knowledge, including ability to accurately type at least 30 wpm • Excellent English written and verbal communication skills • Courteous and friendly with a high level of professionalism • Willingness to follow procedures and adhere to policies • Able to communicate information and ideas so others will understand and able to exchange accurate information in these situations • Able to multitask applications while talking to customers on the phone • Able to thrive in a fast-paced, time-pressured, dynamic work environment taking back-to-back calls • Able to actively listen to customer needs and demonstrate empathy - this includes having problem sensitivity - solve customer problems and be sensitive to others while doing it • Highly adept at working with a high frequency of conflict situations, as well as upset customers • Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting • Able to use your hands to handle, control, or feel objects, tools, or controls • Previous call center experience, preferred • Experience with diabetes, medical background, exposure to medical terms, preferred • Technical aptitude with computers, internet, and web-based applications, required • Prior technical support or troubleshooting experience, required Location On-site This role is located at: 650 Executive Center Dr. Greenville, SC 29615. This role will be hybrid, based on performance. When you move to the hybrid phase of employment, there are work-at-home requirements: • Transcom provides you with the equipment needed for this position. The computer contains a built-in webcam that is required to be used for training and meetings. • You must have a secure, quiet, distraction-free work environment… Apply tot his job Apply To this Job