Remote Customer Service Representative I

Are you looking to work in an exciting remote customer service position taking exclusively inbound calls? We are hiring customer service oriented, computer savvy individuals for a premier service provider here in the Lansing area. REMOTE CUSTOMER SERVICE REPRESENTATIVE JOB DECSRIPTION: This position is responsible for taking inbound calls and providing a high level of customer service. Also responds to email inquiries. REMOTE CUSTOMER SERVICE REPRESENTATIVE PRIMARY RESPONSIBILITIES: · Customer Service · Documents calls accurately · Performs data entry updates · Navigates between computer programs seamlessly during calls · Handles calls that may deviate from standard screens, scripts, and procedures · Communicates complex information using job experience to anticipate and proactively address related questions. REMOTE CUSTOMER SERVICE REPRESENTATIVE EMPLOYMENT QUALIFICATIONS: EDUCATION REQUIRED: High school diploma, G. E. D. EXPERIENCE REQUIRED: High Level of Computer Competency Minimum six months general office experience required REMOTE CUSTOMER SERVICE REP SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED: · Knowledge of how to navigate computer programs · Impeccable phone etiquette · Dedication to customer service · Ability to maintain confidentiality · Ability to multi task · Ability to follow established procedures · Ability to manage time · Ability to work with others Pay: $15/hr Job Type: Full time and long term, temp to perm. Great opportunity to grow and advance with a great company! These are immediate positions with start dates as soon as next week! Interested in being considered? Please apply/call us here at Express Employment Professionals ASAP. Two Ways To Apply: (choose one) • Call our office 1-517-272-4670 • Submit your resume via indeed to this posting and you'll be contacted asap. About Express Employment Professionals: Express Employment Professionals is a premiere staffing development firm assisting businesses in attracting and developing top talent. Express Employment Professionals has been in Lansing for 20+ years. Express can help you find a job that is the perfect fit for your needs and abilities, and you will never pay a fee for our services and support. Whether you are looking for a full-time position, part-time work, or a more flexible schedule, Express has a wide range of jobs available including Administrative, Light Industrial, Skilled Trades, and Professional positions through evaluation-hire, contract, and direct hire opportunities. Let us help you today!' Work Remotely • Yes Apply tot his job Apply To this Job