Remote Services Project Coordinator - Unlock Your Potential with a Fortune 50 Leader

Join our mission to deliver exceptional customer experiences as a Services Project Coordinator! We're seeking a highly skilled and motivated individual to drive success in our installation projects. As a remote team member, you'll enjoy a competitive salary, bonus potential, and a comprehensive benefits package. If you're passionate about customer satisfaction, project coordination, and collaboration, we want to hear from you!

At Lowe's, you'll be the driving force behind seamless project execution, ensuring timely and efficient installation projects that exceed customer expectations. Your expertise in problem-solving, communication, and relationship-building will be essential in navigating our fast-paced environment. As a key member of our team, you'll have the opportunity to make a significant impact on our business and grow with our company.

Your Impact at Lowe's

As a Services Project Coordinator, you'll be responsible for:

• Coordinating installation projects from start to finish, ensuring precision and attention to detail
• Building strong relationships with customers, service providers, and stores to drive customer satisfaction
• Utilizing problem-solving skills and customer service expertise to resolve issues and improve processes
• Collaborating with cross-functional teams to achieve business objectives and drive results

How We Support You

We're committed to investing in our people and providing the resources needed to grow and succeed. You'll enjoy:

• Bonus potential and profit-sharing bonuses when we succeed
• Comprehensive health and wellbeing benefits, including paid time off, medical, dental, and vision insurance
• Supportive leaders and a collaborative work environment that values your contributions
• Opportunities for professional development and growth within our company

Your Day at Lowe's

As a remote Services Project Coordinator, you'll work independently, managing installation projects through constant communication with customers, service providers, and stores. Your day will include:

• Handling inbound and outbound calls, coordinating schedules, and troubleshooting issues using various tech tools
• Documenting all interactions and project updates in our technology systems
• Collaborating with stores and customers to arrange product delivery and ensure timely project completion
• Resolving Work Order issues and assessing related costs and potential chargebacks

Key Responsibilities

Key responsibilities include:

• Answering inbound calls and making outbound calls to provide installation job support
• Conducting initial contact with customers and service providers to verify project scope and ensure alignment
• Ensuring projects are scheduled within SLA and providing confirmation to customers
• Managing and resolving Work Order issues and documenting all interactions
• Practicing active listening skills and delivering exceptional customer experiences

Minimum Qualifications

To be successful in this role, you'll need:

• High school diploma or GED
• 1-3 years of experience in a customer-facing role

Preferred Qualifications

Preferred qualifications include:

• Bachelor's degree in a related field of study
• 1 year of experience in project coordination or the remodeling/construction industry
• 1 year of experience working in a Project Management function
• Experience in a contact center environment

Benefits

We offer a comprehensive benefits package, including:

• 401k with up to 4.25% match
• Bi-annual Cash Bonus
• Discounted Employee Stock Purchase Plan (15% discount of strike price)
• Tuition-Free Education
• 10-week Maternity/Parental Leave
• 10% Associate Discount

Working Conditions

To work remotely with Lowe's, you'll need:

• A distraction-free workspace with easy access to your home router
• Internet access with a minimum 20mb/s download and 5mb upload speed
• A computer and router within 6 feet of each other

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates.

Pay Range

The pay range for this role is $17.56 - $29.27 per hour. Starting rate of pay may vary based on factors including position offered, location, education, training, and/or experience.

Equal Opportunity Employer

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Submit Your Application

Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.